Amazon.co.jp sucks (pt 2) – CDJapan Rocks !!!
Posted by redracer on May 16, 2007
Further to the sorry tale of Amazon (see part 1) …
When looking at their new postage pricing structure, it is Y2,700 for shipping (more than the cost of some CD’s !!!) + Y300 ‘handling’ PER item. I had to ask them THREE times before they would give me an answer as to what this ‘handling fee’ was actually for, and this is what they finally said …
“I asked appropriate department about handling charge, and found out that for more detail about handling charge you are asking such as “what is the handling fee for”, “why we charge handling fee for international shipping”, “why handling charge is 300yen” are company confidential issue. I’m sorry to tell you that we can not let you know more infomation about this matter.
I understand that you are upset to our shipping policy, and I regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters.”
So WHY THE HELL would anyone want to deal with a company that REFUSES to explain the components of and reasons for their fees and charges ?????
As for CD Japan, they have always been open and honest in the answers to any questions I have had – in fact they actually told me some secrets about future enhancements to their business 🙂